Privacy Policy

1. Introduction

At AIClean ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI metadata cleaning service at cleanaiexif.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Email address
• Name (optional)
• Password (encrypted and hashed)
• Payment information (processed securely through Stripe)

2.2 Files and Content

When you upload files to our Service:

• Files are temporarily stored in Cloudflare R2 (S3-compatible storage)
• Files are automatically deleted after 24 hours
• We do not access, view, or use your files for any purpose other than processing
• We do not train AI models on your content
• We do not share your files with third parties

2.3 Usage Data

We automatically collect certain information when you use our Service:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information
• API usage statistics

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Service
• Processing your file cleaning requests
• Managing your account and subscription
• Sending service-related notifications
• Responding to your inquiries and support requests
• Detecting and preventing fraud or abuse
• Improving our Service and user experience
• Complying with legal obligations

4. Data Storage and Security

4.1 File Storage

• Files are stored in Cloudflare R2 with encryption at rest
• All transfers use HTTPS encryption (TLS 1.3)
• Files are automatically deleted after 24 hours
• No permanent backup copies are retained

4.2 Account Data

• Passwords are hashed using bcrypt
• Database connections are encrypted
• API keys are hashed and never stored in plaintext
• JWT tokens are used for authentication

4.3 Security Measures

• Rate limiting to prevent abuse
• Regular security audits
• Monitoring for suspicious activity
• Secure infrastructure with Vercel and Railway

5. Third-Party Services

We use the following third-party services:

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve our Service

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

7. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@cleanaiexif.com

8. Data Retention

• Uploaded Files: Automatically deleted after 24 hours
• Account Data: Retained until you delete your account
• Usage Logs: Retained for 90 days for security purposes
• Payment Records: Retained for 7 years for tax compliance

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@cleanaiexif.com
• Website: https://cleanaiexif.com/contact